Refund & Cancellation Policy

Last updated: 26 April 2026

ResumeRight is operated by Prajwal S Pattanshetti, sole proprietor, from Bangalore, Karnataka, India. This page explains when and how you can cancel an order or request a refund.

1. Eligibility for Refund

You are eligible for a full refund of the amount paid if both of the following are true:

• You raise a refund request within 7 (seven) calendar days from the date of payment.
• We have not delivered the scan results, optimised resume, or other digital deliverable for which you paid.

2. When Refunds Are Not Available

• If the digital deliverable (scan report, edited resume, ATS analysis, etc.) has already been emailed or sent to you, even partially, the order is considered fulfilled and is non-refundable.
• If a refund is requested more than 7 days after payment.
• If the dissatisfaction is due to ATS systems beyond our control, or to unrealistic expectations such as a guaranteed interview call or job offer (we make no such guarantee — see our Terms of Service).
• If the order was discounted with a promotional / referral code that explicitly excludes refunds.

3. Cancellation

You may cancel an order before fulfilment begins by emailing prajwalbagalkot83@gmail.com from the same email address used to place the order. If fulfilment has not started, you will receive a full refund. If fulfilment has already started, partial refund may be considered at our discretion.

4. How to Request a Refund

Send an email to prajwalbagalkot83@gmail.com with the following details:

• Your full name as used at checkout.
• Razorpay payment / order ID (begins with pay_ or order_ — you'll find it in the receipt email).
• Date of payment.
• Reason for the refund request.

We will acknowledge your request within 2 working days and respond with a decision within 5 working days.

5. Processing Time

Approved refunds are processed back to the original payment method via Razorpay. Once initiated, the credit typically reaches your bank or card account in 5 to 7 working days, depending on your bank. We have no control over bank-side delays beyond this window.

6. Disputes & Chargebacks

If you have any concern about a payment or delivery, please contact us first — we resolve almost every issue directly. Filing a chargeback or bank dispute without first reaching out may result in account suspension while the dispute is investigated.

7. Contact for Refunds